Another great notation from the book 'Coaching With Compassion' by Dr. Richard Boyatzis, Melvin L. Smith and Ellen Van Oosten….Without saying too much and just letting the words below take over, a little background: The CEO of the Summa Health System in Akron, Ohio, wanted to craft a vision of compassion within his organization…So, he used all sorts of ways to ultimately come up with that vision so that every employee now carries as a wallet-size card everywhere they go with the following, powerful words….
“You are Summa. You are what people see when they arrive here. Yours are the eyes they look into when they’re frightened and lonely. Yours are the voices people hear when they ride the elevators and when they try to sleep and when they try to forget their problems. You are what they hear on their way to appointments that could affect their destinies. And what they hear after they leave those appointments. Yours are the comments people hear when you think they can’t. Yours is the intelligence and caring that people hope they find here. If you’re noisy, so is the hospital. If you’re rude, so is the hospital. And if you’re wonderful, so is the hospital. No visitors, no patients, no physicians or coworkers can ever know the real you, the you that you know si there – unless you let them see it. All they can know is what they see and hear and experience. And so we have a stake in your attitude and in the colleague attitudes of everyone who works at the hospital. We are the care you give, the attention you pay, the courtesies you extend. Thank you for all you’re doing. “
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